Guarantee Terms & Conditions

10-Year Exterior Guarantee

The Ultragard managed 10-year Guarantee is only valid if the coating was applied at a partner Dealership or an authorised Autotec Centre and by a certified technician.

If, during an annual inspection and within the 10-year Guarantee period, there is noticeable overall or panel-specific colour fading of the exterior paintwork or degradation of the gloss finish of the exterior paintwork, the Guarantee entitles the vehicle owner to have the situation fully rectified and/or the vehicle fully re-treated free of charge as determined by the servicing technician. A full re-treatment is the maximum limit of the Guarantee offered and cannot be substituted for cash or goods in any form.

The managed 10-year Guarantee is transferable upon the private resale of the vehicle, with the remainder of the Guarantee period starting from the date of the original treatment. The new owner must register their interest with the original Dealership/Autotec Centre within 30 days.

This 10-year Guarantee is contingent upon an annual inspection and maintenance, as well as the shampoo used to wash being a pH-neutral car shampoo. Please refer to the Aftercare Guidelines for further information.

This Guarantee specifically excludes

• Manufacturing defects and manufacturer paint defects.
• Damage resulting from accidents or vandalism.
• Marks made by stone chippings.
• Marks left by bird droppings/lime and insect remains (must be removed within 48 hours of being deposited).
• Damage from paint or industrial oil or chemical spillages.
• Scratches resulting from the use of an automatic car wash.
• Wear caused by the use of a canvas car cover.
• Use of a rubbing compound or abrasive polish applied by hand or with a mechanical buffing machine.
• Damage from volcanic ash, lava or subsequent pollutants.
• Diminishing of the coating's hydrophobic properties.
• Alteration or modification of the vehicle's painted surfaces.
• Application over PPF (paint protection film) or vinyl wrap coverings.
• Wilful neglect and the long-term build-up of acid rain marks.

This Guarantee does not cover metal-plated trims including chromium areas, alloy wheels, or soft-top cabriolet roofs.

Owner's wilful neglect, in general, as determined by the servicing technician, will invalidate this Guarantee.

5-Year Exterior Guarantee

Even if the owner does not participate in the Managed Programme, the coating is automatically covered by a market-leading 5-year Guarantee. Please note that the Guarantee is non-transferable.

The Guarantee covers noticeable overall or panel-specific colour fading of the exterior paintwork or degradation of the gloss finish of the exterior paintwork.

The Guarantee excludes all of the same items as outlined in the list of exclusions for the 10-year Guarantee.

Please note: the accumulation of surface contaminants, such as watermarks on the coating's surface, can occur if the car has not been regularly washed or if its maintenance has been neglected. However, there is no need to worry if the surface becomes contaminated, as the coating will remain in place underneath the contamination, still protecting the car for the duration of this Guarantee. The cleaning of these contaminants, however, does not fall under this Guarantee. Your Dealership/Autotec Centre will be pleased to assist you in removing the contaminants, but be aware that this service is not provided free of charge. An estimate will be provided upon inspection of the car.

1-Year Interior Guarantee

Both the Fabric Protector and Leather Protector come with a 1-year Guarantee, which, once again, is non-transferable.

If there are any "permanent" stains on the leather or fabric seating or carpets due to spills of water, coffee, soft drinks, or milk, etc., your Dealership/Autotec Centre will commit to cleaning the soiled area and reapplying the protective treatment, free of charge, if required.

This Guarantee specifically excludes

• Leather or fabric interior damage caused by sharp or blunt objects that scratch, scuff, or tear the seats.
• The stitching area of leather upholstery.
• The interior headlining, which will not have been treated.

General Conditions

The Guarantee does not cover any area of the car that is repaired or replaced as a result of accidental damage or vandalism, unless those areas are repaired and then retreated (at the owner's cost) by their Dealership/Autotec Centre and by a fully qualified technician.

This Guarantee is supplementary to and does not impact your statutory rights as a consumer. In the unlikely event of the closure of your Dealership/Autotec Centre, please contact Autotec, who will guide you to the nearest alternative.